Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
Welcome to the Luxe Number Plates FAQ page! Below you’ll find answers to some of the most common questions we receive. If you can’t find what you’re looking for, feel free to reach out to our customer service team (for more details on how to do this, please see our 'Contact Us' page).
1. Orders
Q: How do I place an order?
A: Simply browse our products, select the items you wish to purchase, choose the appropriate options, and click "Add to Cart." Once you’re ready, proceed to checkout and follow the on-screen instructions to complete your purchase.
Q: Can I modify my order after it’s been placed?
A: You may modify your order within 4 hours of placement, provided that production has not yet commenced. To make changes, please contact us at luxenumberplatesuk@outlook.com. After this period, the order may have already been processed and shipped therefore changes may not be possible.
2. Shipping
Q: What are your shipping options?
A: We offer the following delivery options:
- Royal Mail Guaranteed Next Day Before 1PM
- Royal Mail 24hr Tracked & Signed (Next Day)
- Royal Mail 48hr Tracked & Signed (1-2 Days)
Shipping costs and delivery times vary based on your location and the selected shipping method. Full details can be found on our Shipping Policy page.
Q: Do you ship internationally?
A: No, unfortunately we do not currently ship internationally and can only offer deliveries to UK-based addresses at this time.
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier’s website.
3. Returns and Exchanges
Q: What is your return policy?
A: As these items are custom-made for you, we are unable to offer returns at this time. However, if your item is faulty / damaged when you receive it, we are able to offer a replacement if the fault is reported to us within 1 day of the item being received. We will need to see photographic proof of the damage/faults, and request all faulty plates are returned to us prior to the replacements being sent out.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer service team at luxenumberplatesuk@outlook.com, with your order number and reason for return. We’ll provide you with instructions on how to proceed.
4. Payments
Q: What payment methods do you accept?
A: We accept the following payment methods: credit/debit cards, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information. Your data is processed safely and is never stored on our servers.
Q: Why was my payment declined?
A: Payments can be declined for various reasons, such as incorrect card details, insufficient funds, or issues with the payment provider. Please double-check your information and try again. If the issue persists, contact your bank or payment provider.
5. Products
Q: How do I know if an item is in stock?
A: The availability of each item is displayed on the product page. If an item is out of stock, you may have the option to sign up for notifications when it becomes available again.
6. Accounts
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and access special offers.
7. General
Q: How can I contact customer service?
A: Information about how you can contact our customer service team can be found on the 'contact us' page of our website.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards in various amounts. They can be purchased directly from our website and are delivered via email.
Q: How can I stay updated on promotions and new products?
A: Subscribe to our newsletter at the bottom of the page to receive updates on new arrivals, exclusive deals, and more. You can also follow us on Instagram, Facebook, and Tik Tok for the latest news.